TECHNICAL SUPPORT

All iClick USB flash drives are backed by our lifetime replacement warranty. Do you believe that your USB drive is defective? If so, try these two simple fixes which resolve more than half of all technical support issues.

  • Try using the USB drive with another computer. If it functions properly on another computer then the USB drive is not defective. Consult your computer manufacturer or your support team for more information.
  • Reformat the USB drive. Note that reformatting the USB drive will erase ALL data and files on the drive. To reformat, insert the drive into the USB port. Go to "My Computer" and Right-Click on the drive icon under Removable Storage. Click on Format. Click Start. Now try using your USB drive and see if it functions properly.

  • If neither of the above resolved your issue and you believe you have a defective USB drive, or you need technical support assistance, please fill out the form here.

    iClick PRODUCT WARRANTY

    iClick warrants its Product against defects in material or workmanship as follows:

    USB Flash Drives

    For the life of the product from the date of purchase if the Product is determined to be defective, iClick will repair or replace the Product, at its option, at no charge.

  • High speed USB 2.0 or 3.0
  • Name brand memory chips
  • Eco-friendly and non-toxic materials (RoHS compliant)
  • Free technical support for end-users
  • Read speed: > 8MB per second
  • Write speed: > 2MB per second
  • Capacity: 90%
  • Lifetime replacement warranty
  • Pens and Stylus

    For the life of the product from the date of purchase if the Product is determined to be defective, iClick will repair or replace the Product, at its option, at no charge.

  • Free ink refills
  • Tested to pass total lead content requirement of less than 90ppm (16 CFR 13030)
  • Lifetime replacement warranty
  • Modern, Tech and Mobile Devices

    For 1-year of the product from the date of purchase if the Product is determined to be defective, iClick will repair or replace the Product, at its option, at no charge.

  • Free technical support for end-users
  • 1-Year limited replacement warranty


  • To obtain warranty service, you must take the Product, or deliver the Product freight prepaid in either its original packaging or packaging affording an equal degree of protection, to the iClick Returns Center. See below for additional information.

    This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of the Product. This warranty does not cover damage due to improper operation or maintenance, or attempted repair by anyone other than a facility authorized by iClick to service the Product. This warranty does not cover Products sold AS IS or WITH ALL FAULTS. This warranty is valid only in the United States of America and Canada.

    This warranty is invalid if the factory applied serial number has been altered or removed from the Product.

    REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE END-USER. ICLICK SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.

    The address of the iClick Returns Center is:
    iClick Attn:
    Defective Returns
    3931 1st Ave. South
    Seattle, WA 98134

    When contacting iClick please be sure to have the following information available:
    Memory size of USB drive
    Applicable error messages
    Operating system
    Detailed questions
    Return Address and Contact Info

    Most returns are inspected and either repaired or replaced within 1-3 business days.

    The end-user is responsible for shipping costs for the return to iClick. iClick is responsible for the cost of shipping the product back to the end-user. iClick will choose a shipping carrier and speed of service at it's discretion but primarily uses USPS Priority Mail and UPS Ground.