All iClick USB flash drives are backed by our lifetime replacement warranty.
Do you believe that your USB drive is defective? If so, try these two simple fixes which resolve more than half of all technical
Try using the USB drive with another computer. If it functions properly on another computer then the USB drive is not defective.
Consult your computer manufacturer or your support team for more information.
Reformat the USB drive. Note that reformatting the USB drive will erase ALL data and files on the drive. To reformat, insert the
drive into the USB port. Go to "My Computer" and Right-Click on the drive icon under Removable Storage. Click on Format.
Click Start. Now try using your USB drive and see if it functions properly.
If neither of the above resolved your issue and you believe you have a defective USB drive, or you need technical support assistance, please fill out the form here.
iClick PRODUCT WARRANTY
iClick warrants its Product against defects in material or workmanship as follows:
For the life of the product from the date of purchase if the Product is determined to be defective, iClick will repair or replace the Product, at its option, at no charge.
To obtain warranty service, you must take the Product, or deliver the Product freight prepaid in either its original packaging or packaging affording an equal degree of protection, to the iClick Returns Center. See below for additional information.
This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of the Product. This warranty does not cover damage due to improper operation or maintenance, or attempted repair by anyone other than a facility authorized by iClick to service the Product. This warranty does not cover Products sold AS IS or WITH ALL FAULTS. This warranty is valid only in the United States of America and Canada.
This warranty is invalid if the factory applied serial number has been altered or removed from the Product.
REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE END-USER. ICLICK SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ON THIS PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY.
The address of the iClick Returns Center is:
3931 1st Ave. South
Seattle, WA 98134
When contacting iClick please be sure to have the following information available:
Memory size of USB drive
Applicable error messages
Return Address and Contact Info
Most returns are inspected and either repaired or replaced within 1-3 business days.
The end-user is responsible for shipping costs for the return to iClick. iClick is responsible for the cost of shipping the product back to the end-user. iClick will choose a shipping carrier and speed of service at it's discretion but primarily uses USPS Priority Mail and UPS Ground.