FREQUENTLY ASKED QUESTIONS

Ordering
Q: Do you sell direct?
A: No, iClick does not sell direct. We believe in a healthy and clean supplier - distributor relationship. The only exception to this rule is selling product to our own employees and their family members.
Q: What is the typical production time?
A: Most ReadyShip USB drives, tech products and pens can be done in 24 hours. Overseas orders require a 12-15 business day turnaround depending on the model.
Q: How do I place an order?
A: To place an order, visit our Ordering 101 page.
Q: How much memory size purchased can actually be used for loading data on USB flash drives?
A: Approximately 90% of the drive capacity can be used to store data. The 10% remaining is used by file-system meta data. For a general guide on how much space various data files take up, click here for our Useable Memory flyer.
Q: What is your sample policy?
A: Non-working samples are free of charge. USB flash drive working samples are available in 256MB and are available for a small fee (please inquire with your Sales Manager). We require a FedEx or UPS number on which to ship the samples. Click here to order samples.
Q: What is your return policy?
Q: What is your order cancellation policy?
A: For an order in production, the cancellation fee is 25% of the total order.
Q: Do you charge for PMS color matching?
A: We do not charge for PMS matching for imprints. Please speak with a Sales Rep for charges and requirements for PMS color matching product bodies.
Q: Can you do metallic PMS colors?
A: Yes, however restrictions apply. We can print PMS 877 (Silver) & PMS 871 (Gold) on overseas products. For ReadyShip items, we can only produce PMS 877 (Silver) on certain pen models. Ask your Sales Rep for complete details. For ReadyShip items, we've selected non-metallic PMS colors to match PMS 871 and PMS 877. Substituted colors: PMS 428 has been subsituted for PMS 877 (Silver) and PMS 466 has been substituted for PMS 871 (Gold).
Q: What are your requirements for artwork submission?
A: Visit our artwork requirements page here.

Pricing & Payments
Q: Why do USB drive prices change so often? Why does my quote have an expiration date?
A: Flash memory is traded as a commodity and pricing fluctuates daily. In order to minimize confusion, we update our prices once a week on Tuesdays.
Q: What is ReadyCredit?
A: ReadyCredit is a program we've created to help make it easy to do business with us. Our ReadyCredit program automatically extends your business a $2,000 credit line with iClick. It doesn't require any extra paper work. Simply send in your next purchase order and mark the payment terms as Net 30.
Q: What if I need more credit than ReadyCredit offers?
A: The option to apply for up to $10,000 in credit still applies through a regular credit application process. To apply for additional credit, please complete and submit this form and our Accounting Department will contact you within 24 hours.
Q: What are your payment policies?
A: Accepted Payment Methods for Net Terms:
  • Company Check
  • Wire Transfer
  • Credit cards are not accepted for customers with net payment terms
  • iClick will not send orders on C.O.D.

  • About Net Payment Terms:
  • Accounts with any amounts past due more than 90 days will be sent promptly to an outside collections agency and you will no longer be eligible for net terms.
  • Invoices more than 30 days past due may incur a 1.5% monthly interest charge.
  • Extensions on your limit may be granted at the discretion of our accounting department and on a case-by-case basis. The iClick accounting department reserves the right to change or discontinue terms of payment with any company.
  • Q: When can I expect an invoice?
    A: Our receivables department invoices for orders shipped on the next business day. Should you need a copy of an existing invoice, please contact our AR department. See next question for AR department contact information.
    Q: If I have a payment or invoicing question, how can I reach your accounting department?
    A: You can reach our accounting department in a number of ways: Send an email, call 800-456-9177 option 3, or if requesting additional credit, please complete and submit this form.

    Product Safety
    Q: What product safety guidelines does iClick follow?
    A: Click here for our complete list of product safety guidelines and downloadable documents.

    Why iClick?
    Q: I notice you have similar products to the current supplier that I work with. What makes your company unique?
    A: From having a dedicated team to contact, to mock-ups turned around within one hour, to the largest stock available in our ReadyShip Next Day turnaround, our company has been built to serve you and at the speed in which you need it. Check out our top 10 reasons to use iClick here.
    Q: May I have references?
    A: Check out our Real iClick Experiences here. If you would like additional references, please contact us so we can provide you with them.
    Q: What online resources do you have that will create ease of process for my company?
    A: Our website is built to be end-user friendly. Net pricing can only be seen by verified ASI, PPAI or Sage members who have logged in to the site. In addition, you can download marketing flyers, sell sheets, catalogs and other tools to help you sell. We also produce custom marketing materials (e.g. - digital flyers and catalogs) tailored to your brand, just ask!.